In response to the uncertainty and changing marketplace conditions, Coronado Inn & Coronado Island Inn are committed to ensuring our guests' experience flexibility and understanding during these challenging times. With this in mind, we are implementing a flexible cancellation policy for reservations that are booked directly with the hotel. Please contact the hotel for further information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Guests will be advised to practice physical distancing while visiting the hotel and its dining outlets. We kindly request standing at least six feet apart from other groups of guests while standing in lines, or moving around the property. Markers will be placed on the floor in public areas as reminders of the six feet distancing request. The hotel will comply with, or exceed, local or state mandated occupancy limits.
Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest entrances and contact areas such as the hotel lobby, and reception area.
Protective Face Covering-
Guests will be asked to wear a protective face covering while in public areas/when around other groups of travelers. Extra masks will be available at the front desk upon request.
The front desk will be arranged to maintain six feet distance and protective glass will be installed where possible.
Guest rooms will be cleaned by a staff member wearing masks and gloves. All surfaces will be wiped with industry leading cleaning solutions for COVID-19 and spraying disinfectant.
All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines.
Guests will not need to visit registration to check-out. Copies of their final bill can be emailed, faxed or mailed upon request.
During your Stay-
Should you become ill, self-isolate, contact local health authorities and notify us immediately. We will promptly take additional protocols for your safety and the safety of others.
Coronado Inn & Coronado Island Inn are using cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies are readily available.
Industry leading cleaning and sanitizing protocols will be used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Unless otherwise requested, guest's rooms will only be cleaned every three days. Clean towels will be available daily upon request. These will be delivered in a plastic bag. All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.
Public Spaces/Communal Areas-
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk counters, door handles, room keys and locks, stair handrails, and seating areas.
Air Filter and HVAC Cleaning-
The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.
Our team is receiving daily briefings, enhanced operating protocols, and on-going trainings in accordance with the Centers for Disease Control (CDC) and World Health Organization (WHO) recommendations. Their safety is of the utmost importance to us and we're committed to ensuring they stay safe while welcoming and servicing our guests.
All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, and Hotel Operations.
Personal Protective Equipment (PPE)-
Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the hotel will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants.
All employees will be required to have a non¬invasive temperature check utilizing a touchless thermometer at the start of every shift. Anyone displaying a temperature over 100.0°F will sent home and not allowed to work that day and will be directed towards appropriate medical care. Anyone unable to work for three consecutive days will need a doctor's note to return to work.
While we hope to see you, if you have symptoms of illness, please stay home and avoid contact with other people. We truly thank you for your understanding and cooperation during this new travel environment. We look forward to welcoming you back!
For the most updated information on COVID-19 safety procedures and protocols, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.
Make the most out of your stay in Coronado! Our guests rave about all of the amenities included in their stay. Take advantage of all that we offer including: